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Are your customers sick of taking opinion surveys? Here are some tips from Zendesk on
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Brands are still falling behind when it comes to responsiveness on #socialmedia platforms. We
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In good company: Expand support beyond customer service
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Improvements in Search for More Intelligent Customer Self-Service
How to Build an Effective Reporting System
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45% of customers will try any open channel and wait as long as it takes
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The Financial Impact of Customer Service [Infographic]
Acknowledging #customer frustrations can result in a positive for
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If you think about it, a customer's inbox is basically a distraction-free zone you've been invited into, giving ...
Designing with Customer Service in Mind - Printful
10 Do's and Don'ts of Excellent Customer Service
Designing with Customer Service in Mind - Swift Keys
The History of Customer Support (infographic
What is Good Customer Service?
From the moment I became involved in the creation of new technologies, their ethical dimensions have concerned me, but it was only in the autumn of 1998 ...
Chris Kindred / The Atlantic
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I've been watching this situation for a few years, and assuming it would just blow over so we wouldn't have to talk about it here in this place where we ...
But artificially inflating your engagement numbers is not only a waste of time and money; it can also harm your business.
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Bad Pharma: How Medicine is Broken, and How We Can Fix It: Amazon.co.uk: Ben Goldacre: Books
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25 Things I wish I knew before moving to San Francisco « Building Customer Driven SaaS Products | Jason Evanish
Image Credit: Zapp2Photo/Shutterstock
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Click here and download our free eBook that contains over 100 pages of tips and best practices for engaging and reengaging your customers, and boosting the ...
Why Customer Complaints Are Good For Your Business
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The customer is always right?
Read these developer's insights on how to make a chatbot.
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Did you know that the illegal drug market is a 2.5-trillion dollar industry? That's right: it's not a billion dollar industry.
20. Monsoon — the value of association
The Truth Machine: The Blockchain and the Future of Everything: Paul Vigna, Michael J. Casey: 9781250114570: Amazon.com: Books
It's an essential part of copywriting that doesn't always get the attention that it deserves. It's one area of writing where people get lazy, ...
And here we go, - I wasn't able to steal my own account after all! Hostinger seems to have a strict policy of not giving away sensitive information unless ...
Though the XPS, Alienware and Precision lines stack up well against similarly priced competitors, the company's mainstream consumer and business laptops are ...
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But they're also going the extra mile with relevant and informational blog posts, giving tips and advice on food prep and cooking, and sharing delicious ...
Below you will find 14 questions to solicit employee feedback from your team plus a bonus question from our Genius Question Bank:
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UX map. A graph that shows positive and negative experiences in a user journey—
A year-by-year catalogue of some of the magazine's most momentous work.
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I love Pixar. Who doesn't? The stories are magnificently crafted, the characters are rich, hilarious, and unique, and the images are lovingly rendered.
Donald Trump is pictured in the 1980s. | AP Photo
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